FAQ

Q: Are delivery costs included in the product price?
A: Yes! Delivery is included in all product prices, so you pay no extra fees at checkout.

Q: How long will my order take to arrive?
A: Orders are processed within 1–2 working days.

Main Cities: 2–4 working days

Other Areas: 3–7 working days

Q: Do you deliver nationwide?
A: Yes! We deliver directly to your door anywhere in South Africa. Please provide a full physical address.

Q: Can I track my order?
A: Absolutely! You’ll receive a tracking number via email or SMS once your order ships.

Q: What if the courier can’t reach my address?
A: They will contact you to arrange another delivery attempt. Make sure your phone number and address are correct.

Q: Can I return or exchange a product?
A: Yes. Please visit our Returns & Exchanges page for instructions.

Q: What payment methods do you accept?
A: We accept credit/debit cards, EFT.

Q: How do I contact Patienik?
A: Email us at customerservice@patienik.com

Q: Can I cancel my order?
A: Orders can be canceled before shipping. Please contact us immediately if you wish to cancel.